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Quality, Health, Safety and Environment

Quality

To ensure compliance with market requirements, which are extremely varied and competitive and with the international standard ISO 9001:2000, innovative project quality management and quality control tools continued to be defined and implemented. 2010 saw the continuation or commencement of the following initiatives:

In the Corporate and business support area:

- Customer Satisfaction: implementation of a project sponsored by top management for monitoring Saipem Group customer satisfaction. In addition to the publication of a dedicated Corporate Standard applicable to all Business Units, an online application was developed for recording and analysing clients’ feedback;
- Communication and Training: in addition to the usual training activities regarding quality principles aimed at home office, project and operative personnel, 2010 saw:

  • the launch of an awareness campaign regarding quality principles in all Group sites using multimedia tools and posters connected with the theme of ‘employee engagement’;
  • the design and development of specific Quality Control training initiatives (basic course on NDT techniques and applicable regulations for Drilling Operations Quality personnel, QA/QC courses for Field Engineers);

- Knowledge Management & Sharing: beginning of design work on areas dedicated to the QHSEi units of operating companies and main branches (‘QHSE Corner’) on the ‘QHSE Site’ portal, for the purpose of sharing know-how and storing documentation relating to pertinent issues.

In the Project Quality Management area:
- rationalisation and development of standard Project Quality Management systems for Business Unit (Onshore and Offshore) and Asset investment projects;
- completion of the ‘Vessel Reporting System’ project for evaluating the quality performance of Offshore Construction vessels, including the development of a dedicated periodic reporting system;
- implementation of engineering review and control and Integrated Design Review methodologies on EPICi projects with a view to a potential future consolidation/implementation at Offshore Business Unit and Asset Investment project level;
- performance of an integrated audit of internal processes with a special focus on the application of the Golden Rules & Silver Guidelines defined by Saipem Top Management.

In the Quality Control area:

- mapping and standardisation of processes and related applications in support of Quality Control activities in fabrication yards;
- development of a management system for controlling tubular goods inspections, aimed at improving the planning, effectiveness and efficiency of inspections and at ensuring material traceability;
- completion of experimentation at fabrication yards of phased array non-destructive testing and acquisition of same. Phased array technology is a tried and tested methodology which is approved by clients and third party certification bodies;
- start of experimentation of new computerised Pipe Tracking System technologies with the objective of automating and improving traceability and control processes.

Saipem safety performance

Saipem’s safety performance is continuously improving as a result of a constant effort to implement safe working practices, share lessons learned and develop the know-how and capabilities of personnel. The results achieved in 2010 are proof of this effort’s positive effect on safety in the areas in which Saipem has operating companies and branches. Training centres have been set up in these areas in order to ensure the transfer of know-how and skills, while new safety initiatives have been launched and implemented with the aim of promoting safe working practices. However, in spite of the positive results achieved, the year saw a number of fatal accidents occur on Saipem projects.
In 2010, five accidents occurred in which six people – two Saipem employees and four members of contractor personnel – lost their lives. Two of the accidents occurred during drilling operations and three on onshore projects.

An analysis of lessons learned indicated a number of gaps in our systems, particularly with regard to the management of contractor staff and the implementation of the HSE management system on new projects, where HSE management systems are still in the initial phases of implementation, especially in relation to contractor activities.

The Lost Time Incident (LTI) frequency rate for 2010 was 0.40, which represents an improvement of 17% compared with the previous year, while the Total Recordable Incident frequency rate was 1.71 (improvement of 11%). Both indicators are calculated per million man-hours.

Leadership in health and safety

With regard to the Leadership in Health and Safety programme, 2010 brought with it a series of important developments and challenging commitments, including the following: significative novità e sfidanti impegni per il futuro, tra le quali si segnalano le seguenti:

- in May 2010, the Leadership in Safety programme was changed to Leadership in Health & Safety (LiHS). The name change indicates a new company-wide commitment to promoting a health and safety culture at the work place as well as outside of work, with the aim of ensuring a better future for all;
- in 2010, Saipem Top Management launched the new phase of the LiHS programme, which is geared towards the introduction within the Group of 5 non-negotiable behaviours known as ‘Leading Behaviours’ via an innovative approach to cultural change based on emulation of positive behaviour. The new phase will be supported throughout 2011 by a major communication campaign;
- in the three years since its launch, the three phases of the LiHS programme have been rolled out to more than 20,000 employees. All three phases continue to be implemented across Saipem; 
- in September 2010, the articles of association of the Fondazione LHS (LHS Foundation) were signed. The foundation, which was created to promote the principles of the LiHS
programme, will be involved in research work and in training/information regarding health and safety in the work place with a focus on leadership and behavioural aspects.

HSE training protocols

During the second half of 2010, the Saipem SpA HSE training protocols were finalised. The training protocols define the basic rules for the development of training programmes for all Saipem professional roles and constitute the basis for the development, in accordance with legal requirements and Saipem policies, of yearly general Training Plans for professional roles and specific project Training Plans adapted to meet the requirements of a specific working environment.

Industrial hygiene

As a result of changes in national and international legislation, a series of new risk factors were used in the monitoring of work environments carried out at Saipem production sites in Italy and abroad. These were: noise, vibrations, microclimates, hazardous chemicals, electromagnetic fields, welding fumes, manual handling of loads and ionising radiation.

In parallel with the monitoring programme at the production sites, a survey and assessment campaign focused on Saipem office buildings throughout Italy was implemented. The campaign examined all those microclimate parameters that under adverse conditions can lead to the phenomenon known as ‘Sick Building Syndrome’ and essentially looked at the following factors: air quality, lighting, ergonomics and microclimate.

Following the completion of the monitoring programmes, risk assessment documents were produced. The documentation contains the results of the surveys carried out and details the corrective actions (technical and/or organisational-procedural) to be implemented in areas where the limits established in national and international health and safety regulations were exceeded.

Enviromental awareness campaign

In June 2010, on World Environment Day, the Corporate QHSE Department launched its own environmental awareness campaign. To ensure all Saipem personnel were made aware of the initiative, it was publicised through an announcement on the company intranet and an article published in the in-house magazine ‘Orizzonti’.
The principal themes of the 2010 campaign were:
- energy saving, with the objective of reducing energy consumption and, consequently, the emission of pollutants into the atmosphere;
- oil spill prevention, with the objective of increasing the level of attention during critical activities where there is a risk of oil spills on land or sea;
- waste recycling, with the objective of increasing attention to and awareness of the benefits of correct waste segregation/separation.
The core message of the campaign was that, with minor lifestyle changes and at no cost whatsoever, each of us can make a difference by adopting environmentally responsible behaviour.

Health and Occupational Medicine

The main objective of Saipem’s Italian Health and Occupational Medicine service is to carry out health surveillance activities in compliance with specific requirements deriving from European directives and Italian law.

law. The service has agreements in place with more than 20 Occupational Medicine Centres in Italy for the implementation of reliable and efficient health surveillance programmes (including monitoring of alcohol and drug use). The clinical side of the service provided, which involves regular preventive check-ups on workers’ health, is in reality only one aspect of the health surveillance activities. For example ‘Pre Travel Counselling’ training activities are organised to facilitate and promote a travel medicine culture by keeping workers informed with regard to specific risks present in his/her country of destination and the preventive measures that should be adopted.

Saipem’s health and medical service continued during 2010 with its usual activities of prevention, protection and promotion and the provision of emergency medical assistance to employees at companies and operating sites, within the framework of the Health Management System (GIPSI).

The initiatives launched by the health and medical department during the year included:
-the BE.ST (BEtter lifeSTyle) programme, which was launched in September on the Saipem 7000. The programme was developed in collaboration with catering firm Ligabue and the CSA (Centro Studi dell’Alimentazione - Centre for Dietary Studies). The objective of the programme is to create alternative, nutritionally-balanced menus based on the Mediterranean diet, with the aim of improving the lifestyle, wellbeing and eating habits of site personnel through a focus on increased health awareness;
- revision/update of operating site risks using a dedicated Health Risk Assessment software customised for specific Saipem projects and geographical areas;
- the implementation of a Telediabetology pilot study on board the Saipem 3000, which confirmed the system’s effectiveness in the offshore environments typical of the Oil & Gas industry.
Judging by the results of the pilot, Telediabetology will open up new horizons in terms of the remote management, using e-health technology, of not only known cases of diabetes but also of persons who are at risk of developing type-2 diabetes due to a lack of information, monitoring and/or incorrect management.
The new version of GIPSI was launched, with the objective of simplifying the reporting system through the creation of a single, all-inclusive programme which will be used to manage all health related information in real time by competent personnel. The implementation of the new electronic reporting system will also contribute towards achieving compliance with the MEDES department’s environmentally-friendly ‘Zero Paper’ policy.